Privacy Policy

Last Updated: 21st April 2026

TTS Adventures Ltd ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, date of birth, and payment information when you register for a trip or contact us.
• Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Communications: Records of correspondence if you contact us.

2. How We Use Your Information

We use the information we collect to:

• Process bookings and payments for trips
• Communicate with you about your booking or enquiry
• Send you marketing communications (where you have consented)
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud

3. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

• Contract: Processing necessary to fulfil a contract with you (e.g., your trip booking)
• Consent: Where you have given us explicit consent (e.g., marketing emails)
• Legitimate Interests: Where we have a legitimate business interest that is not overridden by your rights
• Legal Obligation: Where we are required to process data to comply with the law

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Trip partners, ground operators, and accommodation providers as necessary to fulfil your booking
• Payment processors to handle transactions securely
• Service providers who assist us in operating our website and conducting our business
• Law enforcement or regulatory bodies where required by law

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain customer booking records for 6 years following the end of our relationship with you for UK tax and legal compliance.

6. Your Rights

Under UK GDPR and applicable data protection law, you have the following rights:

• Access: The right to request a copy of the personal data we hold about you
• Rectification: The right to have inaccurate data corrected
• Erasure: The right to request deletion of your personal data in certain circumstances
• Restriction: The right to request that we restrict processing of your data
• Portability: The right to receive your data in a portable format
• Objection: The right to object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us at support@thetravelsquad.com.

7. Cookies

We use cookies and similar tracking technologies on our website. Please see our Cookie Policy for full details.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

10. International Transfers

Because we operate international travel, it is often necessary to send your data (such as names and passport details) to accommodation and tour providers outside the UK. Where we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with applicable UK data protection law.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.

13. Contact Us & Complaints

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

TTS Adventures Ltd
17 Victoria Mill, Townend Road, Draycott, Derby, DE72 3PW
Email: support@thetravelsquad.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.