Privacy Policy

This Privacy Policy applies to the sites and apps where it appears.

This policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes at our box offices or in phone or email interactions you have with us.

Our Privacy Policy has been designed with you in mind. How the policy applies to you will depend on the way in which you interact with us.

What Information We Have & Where We Get It

We collect information from and about you.

• Contact and Billing Information: When you create an account, buy a product, or book a ticket, we will collect your contact and billing information, such as your name, street address, zip/postal code, email, phone number, and credit/debit card number.
• Information You Post: We may collect information you post in a public space on our website or on a third-party social media site.
• Demographic Information: We might collect information like your age range, race, gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.
• Accessibility Information: We may collect details of your health requirements if you have accessibility needs when attending events.
• Other Information: If you use our website or apps, we may collect information about the browser and device you’re using, your IP address, your location, the site you came from, the site you visit when you leave us, and how you used or didn’t use our site or app. We may collect this using technology such as GPS and Wi-Fi.

How We Collect Information

• Direct Collection: We collect information directly from you. For example, if you buy products, create an account, or register for a promotion. We also collect information if you post a comment on our websites or ask us a question.
• Passive Collection: We collect information passively using tracking tools like browser cookies and web beacons. We also collect information from our apps.
• Third-Party Collection: We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.

How We Use Your Information & Why

We use information as disclosed and described here.

• Provide Products and Services: We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a purchase. We might also contact you about this policy or our website terms.
• Respond to Requests or Questions: For example, we might use your information to confirm your registration for a trip. You may give us your friend’s information, for example via our referral service to tell a friend about our site or to purchase a gift card. We will only use your friend’s information to provide services you requested. Your friend may contact us at privacy@thetravelsquad.com to ask us to delete their information.
• Improve Products and Services: We might use your information to customize your experience with us. This could include displaying content based on your preferences. We may combine information we get from you with information about you we get from third parties.
• Security Purposes: We use information to protect our company, our customers, or our websites. This includes detecting or preventing unlawful behavior.
• Marketing Purposes: For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. If you buy products from us, we may enroll you in our newsletter. To learn about your choices for these communications, read the “Your Choices & Rights” section below.
• Push Notifications: We may use push notifications and your location information in our apps to send you alerts regarding local events.
• Other Uses: We use information as otherwise permitted by law or as we may notify you.

We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements, and as otherwise required by law.

Who We Share Your Data With & Why

• Service Providers: We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. Some vendors may be located outside of the United States.
• Business Partners: This includes a third party who provides an event such as the artist, promoter, team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those policies to learn how they treat your information.
• Product Suppliers: We will disclose your information to a supplier partner who sells additional products to you such as ski equipment, transfers, and VIP passes.
• Legal Compliance: We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. We might also share information when we are investigating potential fraud.
• Business Transfers: We may share information with any successor to all or part of our business. For example, if part of our business is sold, we may give our customer list as part of that transaction.
• Other Reasons: We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

• Opt-Out of Marketing Emails: To stop receiving our promotional emails, follow the instructions in any marketing email you get from us. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still send you transactional messages. For example, we may still contact you about your orders.
• Control Cookies and Tracking Tools: You can control cookies and tracking tools via the modal on our site.
• Control Tools on Mobile Devices: For example, you can turn off the GPS locator or push notifications on your device.

Your Privacy Rights

You have choices around how to control the collection, use, and sharing of your personal information.

Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

• Disclosure: You have the right to request a report showing the personal information collected, shared, and sold about you.
• Deletion: You have the right to request that we delete any personal information collected from or about you.
• Correction: You have the right to request that we correct inaccurate personal information collected from or about you.
• Opt-Out of Sale/Sharing or Processing: You have the right to opt-out of the sale or sharing of your personal information. You also have the right to opt-out of the processing of your data for targeted advertising or profiling purposes.
• Non-Discrimination: We shall not discriminate against you based on your exercise of any of the above rights.

You may submit a request to enact any of the above rights by emailing us at legal@thetravelsquad.com. You may also submit your request by mailing a letter to the address at the bottom of this policy. Please be sure to include your full name, email address, and the type of request you are making in your letter.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding. We will respond to your request within 45 days if possible and required under the law. Please note that if we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.

Personal Information Collected

• Names and Aliases
• Physical Address
• Phone Number
• E-Mail Address
• IP Address
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes
• Cookies/Web Beacons – We use tracking tools like browser cookies and web beacons.
• Device Attributes

Sensitive Personal Information: Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

Personal Information Disclosed for a Business Purpose or Sold/Shared

Data Retention and Deletion

As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors:

1. Is this information necessary to provide the product or service?
2. What consent have you provided around our use of this information?
3. What statutory, contractual, or other legal obligations do we have to retain this information?

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents

You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with a signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.

Sources of Data

• Self-disclosed: Information provided when interacting with our products and services.
• Business Partners: Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.
• Data Brokers: Marketing companies, advertising partners, etc.
• Technical Service Providers: Cloud service providers.

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information

• Providing products and services.
• Event management.
• Market research and aggregated analytics.
• To prevent, detect, and manage unlawful behavior.
• Marketing.
• Client services.
• Staff administration.

Third Parties with Whom We Share Personal Information

• Business Partners: Analytics companies, promoters, destination management companies, tour operators, venue owners, etc.
• Data Brokers: Marketing companies, advertising partners, etc.
• Technical Service Providers: Cloud service providers.

Our Sites and Apps Are Not Intended for Children

Our sites and apps are meant for adults. We do not knowingly collect personal information from children under 18. If you are a parent or legal guardian and think your child under 18 has given us information, you can email us here. You can also write to us at the address listed at the end of this policy. Please mark your inquiries ”Children’s Information Inquiry.”

Looking After Your Information

• Security Measures: We use standard security measures. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us at the address below.
• Storage Locations: We store information both in and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to United States laws, which may not afford the same level of protection as those in your country.
• Third-Party Links: We may link to third-party sites or services we don’t control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies.